Have you heard about this guy's experience trying to cancel AOL? Here's the NYT article, which includes good links:
"AOL Said, 'If You Leave Me I'll Do Something Crazy'
A frustrated AOL customer's recorded phone call to customer service has become the online equivalent of a top-of-the-charts single."
Especially don't miss the video entitled "A Comcast Technician Sleeping on my Couch."
PS - no news from Tuscaloosa. Just studying and following World Cup and Wimbledon. Going to Montgomery tomorrow (helping Stephanie move) and to the beach this weekend.
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